Help Us Help You

We strive to give quick turnaround on reported software defects. In general, once we can reproduce a problem, we can quickly fix it. Unfortunately, reproducing the problem is not always easy.

This is where you can help. A good trouble report should provide enough information for us to reproduce the problem. So tell us exactly what you did, what you expected to happen, and what actually happened.

We know there will be times when this isn't possible. In those cases give us as much additional information as possible. Log files, for example, will often allow us to fix a problem.

If you are in doubt about what to send, give us a call and we can help you get all of the information we will need to solve the problem.

 

Support


Support keyWe're here to help. Whether it's a simple question on using the software, an installation problem, or something that's not working correctly, contact us so we can help you. You can call our technical support number, or you can enter a trouble report using our automated system.

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Technical Support: (866)558-0283 Extension 5.

Use this number for help with any of our products, or to report a problem with the software.

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Trouble Reporting System

You can report a problem by sending an email to our automated trouble report system. Send your email to cases@affinite.fogbugz.com. You can attach files to this email to provide additional information on the problem. You will receive a confirmation email that contains a link you can use to view the status of all your cases. You can provide additional information for a case by responding to the confirmation email.